Timeforge – Retained Business Support
The team behind your team
For partners, directors and senior leaders in professional service firms and corporate teams who need their clients well managed and their business properly supported - without adding to their headcount
Timeforge provides retained, embedded support across client account management and executive assistance – operating as a consistent, professional extension of your team. Not a temp. Not a contractor. A trusted partner who knows your business, your clients, and the standards expected – aligned to your culture, and trusted to represent you at every step.
We take the time to understand your business properly before anyone starts work – your clients, your standards, your culture.
Within one to two weeks, we’re operating as part of your team – aligned to your processes, your tone, and the way your clients expect to be treated. There’s no constant management. No briefing from scratch every time. Just consistent, professional support that runs quietly in the background – so you can stay focused on what you do best.
We work across a range of industries and sectors, which means we understand your world quickly and get up to speed without a lengthy onboarding runway.
Your clients won’t know the support isn’t in-house – because we work as if it is.
Our retained model means the knowledge, the relationships and the standards don’t walk out the door. Several of our clients have been with us since 2014 – and many return to us for projects time after time.
Timeforge was founded by Suzi Ratcliffe with a simple belief – that businesses deserve support that genuinely embeds, integrates and protects, rather than just bolts on.
We’ve grown almost entirely through referrals. Our clients stay – several have been with us since the early days – and they come back for projects time and again. That’s not something we take for granted.
Every person on the Timeforge team is carefully selected, properly vetted and introduced to your business the right way – because whoever represents us is representing you. The standard we hold ourselves to isn’t negotiable.
We’ve been recognised for our work along the way – including as a Small Business Sunday winner – but what we’re most proud of is the trust our clients place in us, and the relationships we’ve built as a result.
From start to finish Suzi was easy to work with. She understood our needs, our business, our structure and quickly adopted our systems. I’d recommend Suzi to others and look forward to working with her again
Dave Webber
Indigo Group
‘I couldn’t be happier with the service we have had from Suzi/Timeforge. She always does what she says she will do – usually quicker than expected and is always accessible and responsive. Brilliant service.’
Richard Llewelln
Eyeteam
I found Suzi extremely helpful in professionally contacting my clients, arranging review meetings on my behalf and ensuring the administration side was always kept up to date and accurate. I recommend Suzi whole heartedly as a great asset to any organisation.
Paul Gold
Invest Southwest
Now I have found you I really don’t want to let you go, as your support is invaluable to me.
Confidential
If you’re looking for the right support for your client delivery, your senior leaders, or your day-to-day operations – let’s have a conversation about how Timeforge can become part of your team.
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